Call 615-298-2845 or book online with Mindbody.

Check out our FAQ page ūüôā

Reception Hours:
Our store front is open for shopping Monday through Saturdays 9:30am till 5:30pm, which is also when receptionists will be available to take your call. We are always closed on Sunday. 

Massage appointments:
We offer massage appointments Monday through Friday starting at 9:30am with our last sessions starting around 5:30. Please plan to arrive 5-10 minutes before your appointment time.

Payment, Returns and Exchanges:
We accept Visa, MasterCard, cash and personal checks as payment. All sales are final on personal services and are due at the time of your service. We ask that you redeem gift cards within two years of the purchase date, per Tennessee state law. There are no refunds on products, however we may exchange products within 30 days if they are unopened/unused.

Prepayment Policy:
Due to the high demand for our services and the terms described in our cancellation policy (see below) we may ask for prepayment for any session, especially in these instances:
*If you are booking 3 or more appointments during one scheduling session.
*If you call-in or walk-in and wish to book within the 24 hour cancellation window.
*If it is a high volume weekend and/or special event.
This payment is non-refundable and non-transferable, meaning it is for the therapist and session you are booking. 

Prenatal Massage:
We offer prenatal sessions for clients who are in their second or third trimester of pregnancy. Please notify the studio that you are expecting upon booking your session and we would be happy to place you with a therapist who offers prenatal. If you do not notify Practical Massage upon booking that you require prenatal services and/or that you are less than 12 weeks along, we will ask you to rebook when those requirements can be met.

Courtesy Reminders:
We can provide phone calls, automated text messages and automated emails to notify you of your upcoming appointments. Reminders for appointments are only a courtesy of PMT. Any appointments booked are the responsibility of the person that booked that session and are subject to our 24 hour cancellation policy outlined below.

Cancellations & Late Arrivals:
We require a 24 hour notice of your intent to cancel, change or reschedule an appointment. We ask that you are mindful when booking with our therapists and that you are certain the time you choose works for your schedule. Clients who notify the studio less than 24 hours to cancel, make changes to, or who do not show up for appointments are financially responsible for the full session price. The owed amount must be paid before any other appointments will be accepted by PMT. To ensure a relaxing and stress free experience, please be mindful of appointment times so that our therapists may remain on time and unhurried for their next client. Late arrivals will receive the time remaining of their scheduled session but are responsible for the full session price.

~Clients who are holding gift certificates or packages are subject to these policies.
~If you are running more than 10 minutes late please call the studio.
~We work on clients who are over the age of 18. We cannot allow minors to wait in the lobby or any where else in the studio for their parents/guardians appointments to end unless they are accompanied by another adult. 
~If you are feeling under the weather in any way, especially if you are running a temperature, please refrain from booking an appointment until you are well again.

****These policies are not only in place to protect the therapist’s time but also our clients. When a client cancels an appointment at the last minute it prevents another client from being seen. Please note our therapists are independent contractors who are paid a percentage per¬†session, not by the hour.¬†